Privacy and Cookies Policy

1. Introduction

Welcome to Flåm Retreat. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This policy outlines how we collect, use, and protect your information when you visit our website and use our services.

2. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, and payment details when you make a booking.
Usage Data: Information about how you use our website, including your IP address, browser type, and pages visited.

3. How We Use Your Information

We use your information to:

Process and manage your bookings.
Communicate with you about your reservations and provide customer support.
Improve our website and services.
Send you promotional offers and updates, if you have opted in to receive them.

4. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how you use our site and improve its functionality. We use the following types of cookies:

Essential Cookies: Necessary for the website to function properly.
Analytics Cookies: Help us understand how visitors interact with our site.
Marketing Cookies: Used to deliver relevant advertisements to you.

5. Managing Cookies

You can control and manage cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.

6. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our commitment to sustainability extends to our data practices, ensuring that we use eco-friendly and secure methods to handle your information.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period may vary depending on the type of information and the context in which it was collected. Once the retention period expires, we will securely delete or anonymize your data.

8. Your Rights

You have the right to:

Access the personal information we hold about you.
Request correction of any inaccurate information.
Request deletion of your personal information.
Object to the processing of your data for marketing purposes.

9. Third-Party Services

We may share your information with trusted third-party service providers to help us operate our website and provide our services. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

10. Changes to This Policy

We may update this privacy and cookies policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on our website.

11. Contact Us

If you have any questions or concerns about our privacy and cookies policy, please contact us at post@flamretreat.no.