top of page

Privacy and Cookies Policy

Privacy & Cookies Policy: Flåm Retreat AS

1. Introduction & Data Controller

Flåm Retreat AS ("we," "us," or "our") is the data controller for the personal information collected through flamretreat.no. We are committed to protecting your privacy in accordance with the EU General Data Protection Regulation (GDPR) and Norwegian law.

2. Legal Basis for Processing

We process your data based on the following legal grounds:

  • Contractual Necessity: To fulfill your booking and provide the services you purchased.

  • Consent: When you opt-in to our newsletter or accept non-essential cookies.

  • Legal Obligation: To comply with Norwegian accounting and tax laws (e.g., storing invoice data).

3. Information We Collect

  • Booking Information: Name, email, phone number, and address. This is required to manage your stay.

  • Payment Data: Handled securely by our payment processor (Stripe). Flåm Retreat AS does not store your full credit card numbers.

  • Communication: Any information provided when you contact us via email or contact forms.

  • Usage Data: IP address, browser type, and behavior on our site (via Wix and Google Analytics).

4. Third-Party Service Providers

To provide a seamless experience, we share necessary data with trusted partners who are also GDPR compliant:

  • Wix.com: Our website hosting and booking platform.

  • Stripe: For secure payment processing.

  • Smoobu / Channel Managers: (If applicable) To sync your booking across platforms like Airbnb or Booking.com.

  • Google Analytics: To help us understand website traffic (anonymized).

5. Cookies & Tracking

Our website uses cookies to function correctly and analyze traffic.

  • Essential Cookies: Required for the booking engine and security.

  • Analytical Cookies: Help us improve the site (e.g., Google Analytics).

  • Marketing Cookies: Used to show you relevant content or ads.

Note: You can manage your preferences via the cookie banner on our website or through your browser settings.

6. Data Retention

We store your data only as long as necessary:

  • Booking Data: Retained for the duration of your stay and a reasonable period after for customer service.

  • Accounting Data: Retained for 5 years to comply with the Norwegian Bookkeeping Act (Bokføringsloven).

  • Newsletter Data: Retained until you withdraw your consent (unsubscribe).

7. Your Rights

Under GDPR, you have the following rights:

  • Access & Portability: Request a copy of the data we hold about you.

  • Correction: Request updates to inaccurate information.

  • Erasure ("Right to be forgotten"): Request that we delete your data (unless we are legally required to keep it).

  • Complaint: You have the right to lodge a complaint with the Norwegian Data Protection Authority (Datatilsynet) if you believe we are mishandling your data.

8. Data Security

We use industry-standard encryption (SSL) for our website. Our commitment to sustainability includes digital responsibility; we strive to use efficient, secure, and modern data processing methods to minimize our digital footprint.

9. Contact Us

For any questions regarding your data, please contact: Flåm Retreat AS Email: post@flamretreat.no Address: Brekkehagen 2, 5743 Flåm, Norway.

bottom of page